Overcharged by United-Works for subscription service

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, United-Works has been much more responsive, though we still haven't reached a satisfactory resolution regarding their premium account.

Dear valued customer, Thank you for bringing your concerns about our jacket to our attention. We at United-Works are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 6, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective jacket 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary jacket accessory kit valued at $430.81 Please contact our dedicated resolution team at support@United-Works.com with your preferred delivery date and time, referencing case number REF-73C83A25. We truly value your business and appreciate the opportunity to make this right. Best regards, Charles White Client Relations Director United-Works