Luxury Lodge Enterprises refused to address was promised features that don't exist

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Luxury Lodge Enterprises. Can someone please provide an update?

Dear valued customer, Thank you for your complaint regarding the jeans you purchased on April 17, 2025. At Luxury Lodge Enterprises, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $249.75 2. A replacement jeans with an extended warranty 3. A store credit of $249.75 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-798D1C28. We value your business and hope to restore your confidence in our company. Best regards, John Lewis Customer Advocacy Manager Luxury Lodge Enterprises

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Luxury Lodge Enterprises's jeans and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Luxury Lodge Enterprises and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team