Quality issues with Works Construction subscription

The situation with Works Construction has gotten worse. Now they're claiming I never purchased the extended warranty, despite me providing the receipt and reference number REF-67CAEC80 multiple times.

Dear valued customer, Thank you for your complaint regarding the dress shirt you purchased on May 3, 2025. At Works Construction, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $405.32 2. A replacement dress shirt with an extended warranty 3. A store credit of $405.32 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-67CAEC80. We value your business and hope to restore your confidence in our company. Best regards, Mary Thompson Customer Success Manager Works Construction