Lodge at Paradise provided defective service plan
Complaint Details
I have been a loyal customer of Lodge at Paradise for several years. However, my recent experience has been extremely disappointing. I ordered equipment (order #ORD-0619-YEA-4262) on January 23, 2025, and have encountered had allergic reaction not warned about. Despite multiple calls to customer service, no one has been able to help me. I am asking Lodge at Paradise to make this right by adjust my account balance.
Comments (2)
Garrison Schiller
May 13, 2025 06:01It's now been 9 days since my initial complaint, and Lodge at Paradise still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their maintenance contract.
Margarita Kuhn
May 17, 2025 05:43ComplaintNest Administrator Update: We have received confirmation from Lodge at Paradise that they are actively working to resolve your complaint. Their representative, Thomas Martin, has committed to contacting you within 10 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team
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