Poor customer service experience with Prime Industries Inc

After my initial complaint, Prime Industries Inc contacted me to troubleshoot the smartwatch. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our wireless speaker to our attention. We at Prime Industries Inc are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 14, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective wireless speaker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary wireless speaker accessory kit valued at $65.68 Please contact our dedicated resolution team at support@Prime Industries Inc.com with your preferred delivery date and time, referencing case number REF-1F2B8183. We truly value your business and appreciate the opportunity to make this right. Best regards, Charles Hall Consumer Affairs Director Prime Industries Inc

ComplaintNest Administrator Note: We have reviewed this complaint against Prime Industries Inc and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the laptop. ComplaintNest Support Team