False promises made by Quality Craft representative
Complaint Details
I purchased a system from Quality Craft on March 28, 2025. Shortly after using it, I experienced found unauthorized charges. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Jovanny C. who promised to escalate my case, but I've heard nothing since. I hope Quality Craft will address this issue by correct my personal information.
Comments (2)
Aida Johnston
May 17, 2025 05:19An update to my situation: I've now spoken with three different representatives from Quality Craft, and each has given me conflicting information about how to resolve the issue with my television. This is extremely frustrating.
Gerta Simon
May 25, 2025 05:22Dear valued customer, Thank you for your complaint regarding the laptop you purchased on April 26, 2025. At Quality Craft, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $393.68 2. A replacement laptop with an extended warranty 3. A store credit of $393.68 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-7A20FD76. We value your business and hope to restore your confidence in our company. Best regards, Karen Thompson Customer Retention Manager Quality Craft
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