Hidden fees discovered in Global Cash Trust Shenyang LLC statement
Complaint Details
I discovered unauthorized charges totaling $695 on my Global Cash Trust Shenyang LLC account on April 5, 2025. I immediately reported this to your fraud department and spoke with Holden C. who opened case #ORD-1630-TLS-2330. It's been 30 days, and despite being told the investigation would take 7-10 business days, my account has not been credited and I've received no updates. I would like Global Cash Trust Shenyang LLC to adjust my account balance.
Comments (2)
Josiah Wilderman
May 25, 2025 05:54After my initial complaint, Global Cash Trust Shenyang LLC contacted me to troubleshoot the laptop. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Jedidiah Becker
May 19, 2025 05:37Dear customer, On behalf of Global Cash Trust Shenyang LLC, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-7C8AA9AE) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Mary Lee Customer Advocacy Manager Global Cash Trust Shenyang LLC
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