Recurring received a damaged replacement item with Metal Group product

I wanted to update this complaint to mention that a representative from Metal Group called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing your concerns about our wireless speaker to our attention. We at Metal Group are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 30, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective wireless speaker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary wireless speaker accessory kit valued at $19.56 Please contact our dedicated resolution team at support@Metal Group.com with your preferred delivery date and time, referencing case number REF-9DB6FAEE. We truly value your business and appreciate the opportunity to make this right. Best regards, Robert Hall Resolution Center Director Metal Group