Unsatisfactory resolution from Metal Group

I'm updating my complaint because Metal Group finally contacted me today. They've offered to replace the television, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our wireless speaker to our attention. We at Metal Group are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 8, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective wireless speaker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary wireless speaker accessory kit valued at $42.24 Please contact our dedicated resolution team at support@Metal Group.com with your preferred delivery date and time, referencing case number REF-737EB13C. We truly value your business and appreciate the opportunity to make this right. Best regards, Michael Brown Customer Service Director Metal Group

ComplaintNest Administrator Update: We have received confirmation from Metal Group that they are actively working to resolve your complaint. Their representative, Susan Hernandez, has committed to contacting you within 4 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team