Disappointed with Golden Residence maintenance plan
Complaint Details
I want to report a serious concern with Golden Residence's unit that I purchased on December 15, 2024 from your West Laury, Missouri store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Tara H., but my issue remains unresolved. I am requesting that Golden Residence train their staff to be more professional as soon as possible.
Comments (2)
Cleora Kozey
May 06, 2025 05:31I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Golden Residence has been much more responsive, though we still haven't reached a satisfactory resolution regarding their expedited shipping.
Jennie Brown
May 13, 2025 05:55Dear customer, On behalf of Golden Residence, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-6C23CF54) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Riley Allen Brand Representative Golden Residence
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