Account access issues with Trust of First

I wanted to update this complaint to mention that a representative from Trust of First called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear customer, I am reaching out regarding your recent complaint about our technical support package. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Service Manager at Trust of First, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $42.85 to your original payment method 2. Added a $42.85 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-2745B399 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Taylor Lee Customer Service Manager Trust of First

ComplaintNest Administrator Note: We have reviewed this complaint against Trust of First and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the camera. ComplaintNest Support Team