ATM malfunction at Trust of First resulted in lost funds

I'm updating my complaint because Trust of First finally contacted me today. They've offered to replace the headphones, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for your complaint regarding the smartwatch you purchased on April 23, 2025. At Trust of First, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $134.58 2. A replacement smartwatch with an extended warranty 3. A store credit of $134.58 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-4D68E143. We value your business and hope to restore your confidence in our company. Best regards, Richard Hernandez Client Satisfaction Manager Trust of First