ATM malfunction at Trust of First resulted in lost funds

I've received an email from Taylor Martinez at Trust of First offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The laptop was clearly defective from the start.

Dear valued customer, Thank you for bringing this matter to our attention. We at Trust of First take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our camera and have initiated an internal investigation (Reference: REF-79EC2A42). One of our specialists from our Product Support will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Quinn Walker Account Manager Trust of First Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Trust of First of this issue through multiple channels. They have acknowledged receipt of this complaint on April 11, 2025 and have assigned it reference number REF-79EC2A42 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team