Works Inc failed to honor their commitment

I'm updating my complaint because Works Inc finally contacted me today. They've offered to replace the wireless speaker, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear customer, On behalf of Works Inc, I would like to personally apologize for the inconvenience you've experienced with our premium membership. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate extended warranty to address this situation. Additionally, we have documented this case (Reference: REF-3C63EC7B) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Quinn Martin Client Support Executive Works Inc

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Works Inc of this issue through multiple channels. They have acknowledged receipt of this complaint on May 16, 2025 and have assigned it reference number REF-3C63EC7B in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team