Account access issues with Pinnacle & Services Ltd.

An update to my situation: I've now spoken with three different representatives from Pinnacle & Services Ltd., and each has given me conflicting information about how to resolve the issue with my router. This is extremely frustrating.

Dear valued customer, Thank you for bringing this matter to our attention. We at Pinnacle & Services Ltd. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our tablet and have initiated an internal investigation (Reference: REF-77983CF4). One of our specialists from our Service Excellence will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Patricia Martin Client Experience Manager Pinnacle & Services Ltd. Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Pinnacle & Services Ltd. of this issue through multiple channels. They have acknowledged receipt of this complaint on May 25, 2025 and have assigned it reference number REF-77983CF4 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team