Credit card dispute with Pinnacle & Services Ltd.

I appreciate Pinnacle & Services Ltd. reaching out, but the solution provided doesn't address my original concern. The replacement camera has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our smartphone to our attention. We at Pinnacle & Services Ltd. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 20, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smartphone 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smartphone accessory kit valued at $470.88 Please contact our dedicated resolution team at support@Pinnacle & Services Ltd..com with your preferred delivery date and time, referencing case number REF-3BB39BAF. We truly value your business and appreciate the opportunity to make this right. Best regards, Karen Hernandez Customer Service Director Pinnacle & Services Ltd.

ComplaintNest Administrator Note: We have reviewed this complaint against Pinnacle & Services Ltd. and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the tablet. ComplaintNest Support Team