Billing dispute with Elite Build Boston
Complaint Details
On February 21, 2025, I signed up for Elite Build Boston's premium support at their Haleymouth, Montana location. I was told that the service would include item, but after paying $130.08, I discovered this wasn't the case. When I called to resolve this, Macy H. was unhelpful and refused to address my concerns. I expect Elite Build Boston to take responsibility and fix the security vulnerability.
Comments (2)
Mandy McGlynn
Apr 26, 2025 05:48I wanted to update this complaint to mention that a representative from Elite Build Boston called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Zachery Kerluke
May 18, 2025 06:03Dear valued customer, Thank you for bringing this matter to our attention. We at Elite Build Boston take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our wireless speaker and have initiated an internal investigation (Reference: REF-089D2446). One of our specialists from our Customer Advocacy will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Thomas Moore Client Support Executive Elite Build Boston Customer Relations
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