Unsatisfactory resolution from Elite Build Boston

I've received an email from Susan White at Elite Build Boston offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The tablet was clearly defective from the start.

Dear valued customer, Thank you for your complaint regarding the gaming console you purchased on April 23, 2025. At Elite Build Boston, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $91.79 2. A replacement gaming console with an extended warranty 3. A store credit of $91.79 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-CC75C256. We value your business and hope to restore your confidence in our company. Best regards, Patricia Miller Resolution Center Manager Elite Build Boston

ComplaintNest Administrator Alert: We have noticed that Elite Build Boston has not yet responded to your complaint about their maintenance contract. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team