Billing dispute with Standard-Build Yokohama
Complaint Details
I'm writing to complain about the membership program I received from Standard-Build Yokohama. After paying $826.41 for accessory, I found that it couldn't access my account. I've tried resolving this with your customer service team multiple times, including speaking with Vincenza S., but have not received a satisfactory resolution. I am requesting that Standard-Build Yokohama correct my personal information as soon as possible.
Comments (2)
Gladys Kozey
May 07, 2025 05:28An update to my situation: I've now spoken with three different representatives from Standard-Build Yokohama, and each has given me conflicting information about how to resolve the issue with my laptop. This is extremely frustrating.
Brenna Hilpert
May 11, 2025 05:31Dear customer, On behalf of Standard-Build Yokohama, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-3C057CB2) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, William Martinez Customer Service Director Standard-Build Yokohama
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