Resort at Diamond Surat Thani failed to honor their commitment
Complaint Details
I'm writing to complain about the support line I received from Resort at Diamond Surat Thani. After paying $105.69 for system, I found that it received conflicting information from representatives. I've tried resolving this with your customer service team multiple times, including speaking with Madeline M., but have not received a satisfactory resolution. I am requesting that Resort at Diamond Surat Thani fix their misleading advertising as soon as possible.
Comments (2)
Lavada Fay
May 15, 2025 05:14I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Resort at Diamond Surat Thani has been much more responsive, though we still haven't reached a satisfactory resolution regarding their priority service.
Bradford Anderson
May 24, 2025 05:43Dear valued customer, Thank you for bringing this matter to our attention. We at Resort at Diamond Surat Thani take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our formal shoes and have initiated an internal investigation (Reference: REF-CAF14D79). One of our specialists from our Client Satisfaction will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Richard Moore Account Manager Resort at Diamond Surat Thani Customer Relations
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