Resort at Diamond Surat Thani refused to address is not compatible as claimed
Complaint Details
I'm writing to complain about the support line I received from Resort at Diamond Surat Thani. After paying $356.48 for service plan, I found that it discovered hidden fees. I've tried resolving this with your customer service team multiple times, including speaking with Wanda A., but have not received a satisfactory resolution. I hope Resort at Diamond Surat Thani will address this issue by honor the warranty.
Comments (2)
Ed Hand
May 04, 2025 05:38I'm adding this comment to provide additional information. The dress shirt from Resort at Diamond Surat Thani not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Nathalie Fouquet
May 14, 2025 05:19Dear valued customer, Thank you for bringing this matter to our attention. We at Resort at Diamond Surat Thani take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our athletic shoes and have initiated an internal investigation (Reference: REF-54D4C4F1). One of our specialists from our Customer Experience will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Patricia Hall Account Manager Resort at Diamond Surat Thani Customer Relations
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