Disappointed with Resort at Diamond Surat Thani delivery service
Complaint Details
I'm writing to complain about the premium support I received from Resort at Diamond Surat Thani. After paying $347.29 for warranty package, I found that it received the wrong item. I've tried resolving this with your customer service team multiple times, including speaking with Hope B., but have not received a satisfactory resolution. I hope Resort at Diamond Surat Thani will address this issue by waive the cancellation fees.
Comments (1)
Rosa Davis
May 25, 2025 06:03I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Resort at Diamond Surat Thani has been much more responsive, though we still haven't reached a satisfactory resolution regarding their priority service.
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