Quality issues with Elite Escape device

I'm updating my complaint because Elite Escape finally contacted me today. They've offered to replace the jeans, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear customer, I am reaching out regarding your recent complaint about our delivery service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Advocacy Manager at Elite Escape, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $248.77 to your original payment method 2. Added a $248.77 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-FEF98F01 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Joseph Allen Customer Advocacy Manager Elite Escape