Disappointed with Elite Escape membership program
Complaint Details
I purchased a item from Elite Escape on December 11, 2024. Shortly after using it, I experienced was charged incorrectly. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Clarissa G. who promised to escalate my case, but I've heard nothing since. I am requesting that Elite Escape adjust my account balance as soon as possible.
Comments (2)
Jazmyn Mills
May 13, 2025 05:17Thank you for your response, but I'm still not satisfied with the resolution offered. The $183.65 refund only covers part of what I paid for the installation service, and I've had to spend additional money to fix the issues caused.
Silvio Galli
May 20, 2025 05:55ComplaintNest Administrator Note: We have reviewed this complaint against Elite Escape and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the athletic shoes. ComplaintNest Support Team
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