Materials Builders refused to address found foreign objects in the product
Complaint Details
I'm writing to complain about the subscription service I received from Materials Builders. After paying $776.99 for subscription, I found that it was sold expired products. I've tried resolving this with your customer service team multiple times, including speaking with Gaylord F., but have not received a satisfactory resolution. I am asking Materials Builders to make this right by provide the promised service.
Comments (2)
Beatrice Braun
May 16, 2025 05:45I'm adding this comment to provide additional information. The headphones from Materials Builders not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Admin User
May 21, 2025 05:52Dear customer, On behalf of Materials Builders, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-D1A342BB) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Elizabeth Martinez Client Support Executive Materials Builders
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