Overcharged by Materials Builders for installation service

I've received an email from Barbara Walker at Materials Builders offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The smartwatch was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our router to our attention. We at Materials Builders are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 12, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective router 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary router accessory kit valued at $211.24 Please contact our dedicated resolution team at support@Materials Builders.com with your preferred delivery date and time, referencing case number REF-F9D3A954. We truly value your business and appreciate the opportunity to make this right. Best regards, John Martin Customer Advocacy Director Materials Builders

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Materials Builders of this issue through multiple channels. They have acknowledged receipt of this complaint on April 5, 2025 and have assigned it reference number REF-F9D3A954 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team