Poor customer service experience with Advanced Build & Sons Niigata
Complaint Details
I want to report a serious concern with Advanced Build & Sons Niigata's equipment that I purchased on February 4, 2025 from your New Audra, Colorado store. The product has experienced frequent disconnections despite being advertised as high quality. I've contacted customer service three times and spoken to Russ S., but my issue remains unresolved. I expect Advanced Build & Sons Niigata to take responsibility and stop their deceptive business practices.
Comments (2)
Monique Tremblay
May 14, 2025 05:50An update to my situation: I've now spoken with three different representatives from Advanced Build & Sons Niigata, and each has given me conflicting information about how to resolve the issue with my kitchen knife set. This is extremely frustrating.
Clement Doyle
May 22, 2025 05:35Dear customer, On behalf of Advanced Build & Sons Niigata, I would like to personally apologize for the inconvenience you've experienced with our priority service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-071F8A36) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Casey Clark Director of Customer Success Advanced Build & Sons Niigata
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