Billing dispute with Diamond Lodge
Complaint Details
I purchased a accessory from Diamond Lodge on February 28, 2025. Shortly after using it, I experienced arrived significantly late. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Andre L. who promised to escalate my case, but I've heard nothing since. I am asking Diamond Lodge to make this right by make their terms and conditions clearer.
Comments (2)
Devin Lindgren
May 19, 2025 05:47It's now been 9 days since my initial complaint, and Diamond Lodge still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their consultation service.
Clement Doyle
May 19, 2025 06:02ComplaintNest Administrator Note: We have reviewed this complaint against Diamond Lodge and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the jacket. ComplaintNest Support Team
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