Unresolved issue with Diamond Lodge package

I'm updating my complaint because Diamond Lodge finally contacted me today. They've offered to replace the winter coat, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at Diamond Lodge take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-26ED695E). One of our specialists from our Client Relations will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Alex Allen Senior Customer Representative Diamond Lodge Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Diamond Lodge that they are actively working to resolve your complaint. Their representative, Susan Garcia, has committed to contacting you within 4 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team