Account closure without notice by Trust Brokers
Complaint Details
I discovered unauthorized charges totaling $628.71 on my Trust Brokers account on April 26, 2025. I immediately reported this to your fraud department and spoke with Harley H. who opened case #ORD-0394-RRH-2339. It's been 30 days, and despite being told the investigation would take 7-10 business days, my account has not been credited and I've received no updates. I am requesting that Trust Brokers train their staff to be more professional as soon as possible.
Comments (2)
Josiane Dicki
May 07, 2025 05:21I'm adding this comment to provide additional information. The smartphone from Trust Brokers not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Bernard Arnaud
May 24, 2025 05:23ComplaintNest Administrator Note: We have reviewed this complaint against Trust Brokers and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the router. ComplaintNest Support Team
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