Investment misrepresentation by GlobalFinancial advisor
Complaint Details
I discovered unauthorized charges totaling $979.51 on my GlobalFinancial account on May 19, 2025. I immediately reported this to your fraud department and spoke with Alfreda G. who opened case #ORD-5488-QEG-1800. It's been 30 days, and despite being told the investigation would take 7-10 business days, my account has not been credited and I've received no updates. I am asking GlobalFinancial to make this right by ensure this doesn't happen to other customers.
Comments (2)
Kenneth Jaskolski
Apr 30, 2025 05:54I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about GlobalFinancial. Can someone please provide an update?
Bradford Anderson
May 19, 2025 05:52Dear valued customer, Thank you for bringing this matter to our attention. We at GlobalFinancial take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our camera and have initiated an internal investigation (Reference: REF-7F96B48E). One of our specialists from our Consumer Affairs will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Robert Martinez Client Support Executive GlobalFinancial Customer Relations
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