Disappointed with Fabrication & Manufacturing Group subscription service
Complaint Details
I want to report a serious concern with Fabrication & Manufacturing Group's package that I purchased on February 22, 2025 from your Okunevafurt, Maine store. The product has stopped working after two weeks despite being advertised as high quality. I've contacted customer service three times and spoken to Jennyfer S., but my issue remains unresolved. I expect Fabrication & Manufacturing Group to take responsibility and ensure this doesn't happen to other customers.
Comments (2)
Ervin Huel
May 15, 2025 05:18I'm adding this comment to provide additional information. The smartwatch from Fabrication & Manufacturing Group not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Eunice Watsica
May 26, 2025 05:48Dear customer, On behalf of Fabrication & Manufacturing Group, I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-579600F6) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Casey Hall Customer Service Director Fabrication & Manufacturing Group
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