Warranty claim denied by Elite Resort Luxury

I wanted to update this complaint to mention that a representative from Elite Resort Luxury called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing your concerns about our jeans to our attention. We at Elite Resort Luxury are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 27, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective jeans 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary jeans accessory kit valued at $486.87 Please contact our dedicated resolution team at support@Elite Resort Luxury.com with your preferred delivery date and time, referencing case number REF-A1DC51EE. We truly value your business and appreciate the opportunity to make this right. Best regards, Barbara Harris Resolution Center Director Elite Resort Luxury

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Elite Resort Luxury's sweater and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Elite Resort Luxury and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team