Warranty claim denied by Resort International
Complaint Details
I have been a loyal customer of Resort International for several years. However, my recent experience has been extremely disappointing. I ordered service plan (order #ORD-2071-YMV-0245) on March 30, 2025, and have encountered received a damaged replacement item. Despite multiple calls to customer service, no one has been able to help me. I expect Resort International to take responsibility and deliver the missing items.
Comments (2)
Jermaine McCullough
Apr 27, 2025 05:21It's now been 14 days since my initial complaint, and Resort International still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their extended warranty.
Jedidiah Becker
May 19, 2025 05:47Dear valued customer, Thank you for bringing this matter to our attention. We at Resort International take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our fitness tracker and have initiated an internal investigation (Reference: REF-6E334169). One of our specialists from our Executive Customer Care will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Quinn Moore Customer Service Director Resort International Customer Relations
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