Misleading advertising by Grand Oasis International

After my initial complaint, Grand Oasis International contacted me to troubleshoot the athletic shoes. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for your complaint regarding the athletic shoes you purchased on April 5, 2025. At Grand Oasis International, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $319.67 2. A replacement athletic shoes with an extended warranty 3. A store credit of $319.67 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-A53D1388. We value your business and hope to restore your confidence in our company. Best regards, Peyton King Technical Support Manager Grand Oasis International

ComplaintNest Administrator Note: We have reviewed this complaint against Grand Oasis International and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the formal shoes. ComplaintNest Support Team