False promises made by Grand Oasis International representative

I've received an email from Rowan Miller at Grand Oasis International offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The formal shoes was clearly defective from the start.

Dear customer, On behalf of Grand Oasis International, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-C8661FBB) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jordan Davis Customer Satisfaction Coordinator Grand Oasis International

ComplaintNest Administrator Update: We have received confirmation from Grand Oasis International that they are actively working to resolve your complaint. Their representative, Karen Thomas, has committed to contacting you within 7 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team