Grand Oasis International refused to address experienced frequent disconnections
Complaint Details
I want to report a serious concern with Grand Oasis International's equipment that I purchased on March 18, 2025 from your Crookshaven, Kansas store. The product has received poor customer service despite being advertised as high quality. I've contacted customer service three times and spoken to Name A., but my issue remains unresolved. I expect Grand Oasis International to take responsibility and honor the warranty.
Comments (2)
Adele Weber
Apr 27, 2025 05:15I wanted to update this complaint to mention that a representative from Grand Oasis International called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Admin User
May 15, 2025 05:43Dear customer, On behalf of Grand Oasis International, I would like to personally apologize for the inconvenience you've experienced with our training session. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-E1E4E65F) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, James Thompson Customer Service Manager Grand Oasis International
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