Credit card dispute with ProsperityEquity Kota Kinabalu

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about ProsperityEquity Kota Kinabalu. Can someone please provide an update?

Dear customer, On behalf of ProsperityEquity Kota Kinabalu, I would like to personally apologize for the inconvenience you've experienced with our repair service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-A2CDD86A) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, David Harris Customer Satisfaction Coordinator ProsperityEquity Kota Kinabalu

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding ProsperityEquity Kota Kinabalu's television and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at ProsperityEquity Kota Kinabalu and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team