Poor customer service experience with Assembly & Corporation Seremban Group

Just wanted to follow up on my complaint regarding Assembly & Corporation Seremban Group. I haven't heard anything back yet, and the smartphone I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our headphones to our attention. We at Assembly & Corporation Seremban Group are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 4, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective headphones 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary headphones accessory kit valued at $274.68 Please contact our dedicated resolution team at support@Assembly & Corporation Seremban Group.com with your preferred delivery date and time, referencing case number REF-6E71D53B. We truly value your business and appreciate the opportunity to make this right. Best regards, Richard Anderson Support Operations Director Assembly & Corporation Seremban Group