Frustrated with Precision Craft Solutions's lack of response
Complaint Details
I purchased a equipment from Precision Craft Solutions on May 24, 2025. Shortly after using it, I experienced was promised features that don't exist. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Stephanie F. who promised to escalate my case, but I've heard nothing since. I expect Precision Craft Solutions to take responsibility and cancel my account without penalty.
Comments (2)
Ebony Jast
May 04, 2025 06:08I'm adding this comment to provide additional information. The gaming console from Precision Craft Solutions not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Jaime Perales
May 18, 2025 05:57Dear valued customer, Thank you for bringing this matter to our attention. We at Precision Craft Solutions take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our television and have initiated an internal investigation (Reference: REF-F0E1F041). One of our specialists from our Customer Retention will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley Jackson Director of Customer Success Precision Craft Solutions Customer Relations
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