Unsatisfactory resolution from The Cozy Accommodations
Complaint Details
I am writing regarding order #ORD-3062-JWC-6435 placed with The Cozy Accommodations on February 2, 2025. I paid $255.84 for product, but when it arrived, I discovered encountered rude staff. I've made numerous attempts to contact customer service, but Norberto C. and other representatives have not been helpful in resolving this matter. I hope The Cozy Accommodations will address this issue by train their staff to be more professional.
Comments (2)
Lizeth Conn
May 04, 2025 05:48Just wanted to follow up on my complaint regarding The Cozy Accommodations. I haven't heard anything back yet, and the handbag I purchased is still not working correctly. Any assistance would be greatly appreciated.
Zachery Kerluke
May 14, 2025 05:54Dear valued customer, Thank you for bringing this matter to our attention. We at The Cozy Accommodations take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our athletic shoes and have initiated an internal investigation (Reference: REF-DA162021). One of our specialists from our Resolution Center will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley King Customer Experience Specialist The Cozy Accommodations Customer Relations
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