Unauthorized charges from Secure Trust
Complaint Details
I've been a customer of Secure Trust for many years with a credit card account. On December 21, 2024, I noticed faced system outages on my statement. When I contacted customer service, Billy H. was unable to explain these charges and refused to remove them despite them being clearly erroneous. I am requesting that Secure Trust remove the unauthorized charges as soon as possible.
Comments (2)
Sophie Kutch
May 21, 2025 05:50The situation with Secure Trust has gotten worse. Now they're claiming I never purchased the training session, despite me providing the receipt and reference number REF-37F2FC94 multiple times.
Silvio Galli
May 20, 2025 05:38Dear customer, On behalf of Secure Trust, I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-37F2FC94) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Peyton Young Customer Service Manager Secure Trust
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Status updateStatus changed to "Resolved"