Hidden fees discovered in Securities of First statement
Complaint Details
I discovered unauthorized charges totaling $618.61 on my Securities of First account on April 26, 2025. I immediately reported this to your fraud department and spoke with Salvatore D. who opened case #ORD-8464-UXR-5355. It's been 30 days, and despite being told the investigation would take 7-10 business days, my account has not been credited and I've received no updates. I expect Securities of First to take responsibility and waive the cancellation fees.
Comments (2)
Sophie Kutch
May 14, 2025 05:35Just wanted to follow up on my complaint regarding Securities of First. I haven't heard anything back yet, and the wireless speaker I purchased is still not working correctly. Any assistance would be greatly appreciated.
Nathalie Fouquet
May 22, 2025 05:53ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Securities of First's smartwatch and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Securities of First and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team
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