Investment misrepresentation by Securities of First advisor

It's now been 10 days since my initial complaint, and Securities of First still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their technical support package.

Dear customer, On behalf of Securities of First, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-514A7044) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Riley Allen Client Experience Manager Securities of First

ComplaintNest Administrator Alert: We have noticed that Securities of First has not yet responded to your complaint about their loyalty program. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team