Hidden fees discovered in Venture of Capital Inc. statement

Thank you for your response, but I'm still not satisfied with the resolution offered. The $34.51 refund only covers part of what I paid for the customer support plan, and I've had to spend additional money to fix the issues caused.

Dear customer, I am reaching out regarding your recent complaint about our expedited shipping. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Advocacy Manager at Venture of Capital Inc., I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $430.56 to your original payment method 2. Added a $430.56 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-9B5474E7 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, William Lee Customer Advocacy Manager Venture of Capital Inc.

ComplaintNest Administrator Update: We have received confirmation from Venture of Capital Inc. that they are actively working to resolve your complaint. Their representative, Barbara Jackson, has committed to contacting you within 13 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team