Materials & Group provided defective device
Complaint Details
I purchased a product from Materials & Group on March 10, 2025. Shortly after using it, I experienced is not compatible as claimed. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Shawn G. who promised to escalate my case, but I've heard nothing since. I hope Materials & Group will address this issue by remove the unauthorized charges.
Comments (2)
Estell Sipes
May 16, 2025 05:35Just wanted to follow up on my complaint regarding Materials & Group. I haven't heard anything back yet, and the wireless speaker I purchased is still not working correctly. Any assistance would be greatly appreciated.
Claudine Navarro
May 17, 2025 06:00Dear valued customer, Thank you for bringing this matter to our attention. We at Materials & Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our wireless speaker and have initiated an internal investigation (Reference: REF-23B1F559). One of our specialists from our Client Relations will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jessica Garcia Customer Satisfaction Coordinator Materials & Group Customer Relations
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