Delayed delivery from Inn at Golden
Complaint Details
I am writing regarding order #ORD-8777-AGD-6368 placed with Inn at Golden on March 25, 2025. I paid $761.71 for membership, but when it arrived, I discovered was denied a refund. I've made numerous attempts to contact customer service, but Oleta H. and other representatives have not been helpful in resolving this matter. I am asking Inn at Golden to make this right by replace the defective product.
Comments (2)
Dagmar Pacocha
May 24, 2025 05:13Thank you for your response, but I'm still not satisfied with the resolution offered. The $97.62 refund only covers part of what I paid for the consultation service, and I've had to spend additional money to fix the issues caused.
Gabriela Pietsch
May 26, 2025 05:23Dear valued customer, Thank you for bringing this matter to our attention. We at Inn at Golden take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our athletic shoes and have initiated an internal investigation (Reference: REF-B1DA5960). One of our specialists from our Resolution Center will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Thomas Jackson Customer Advocacy Manager Inn at Golden Customer Relations
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