Frustrated with Materials & Incorporated Inc.'s lack of response

I'm adding this comment to provide additional information. The router from Materials & Incorporated Inc. not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing your concerns about our gaming console to our attention. We at Materials & Incorporated Inc. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 9, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective gaming console 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary gaming console accessory kit valued at $491.26 Please contact our dedicated resolution team at support@Materials & Incorporated Inc..com with your preferred delivery date and time, referencing case number REF-115C51EB. We truly value your business and appreciate the opportunity to make this right. Best regards, Patricia Lewis Quality Assurance Director Materials & Incorporated Inc.