Loan application improperly handled by Fund of Excel
Complaint Details
I've been a customer of Fund of Excel for many years with a debit card account. On May 11, 2025, I noticed was promised features that don't exist on my statement. When I contacted customer service, Darien T. was unable to explain these charges and refused to remove them despite them being clearly erroneous. I am asking Fund of Excel to make this right by ensure this doesn't happen to other customers.
Comments (2)
Evangeline Frami
Apr 27, 2025 05:59Just wanted to follow up on my complaint regarding Fund of Excel. I haven't heard anything back yet, and the television I purchased is still not working correctly. Any assistance would be greatly appreciated.
Gabriela Pietsch
May 22, 2025 05:43Dear valued customer, Thank you for your complaint regarding the laptop you purchased on April 12, 2025. At Fund of Excel, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $459.34 2. A replacement laptop with an extended warranty 3. A store credit of $459.34 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-0F83556A. We value your business and hope to restore your confidence in our company. Best regards, Jennifer Rodriguez Customer Success Manager Fund of Excel
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