Incorrect credit reporting by Fund of Excel

An update to my situation: I've now spoken with three different representatives from Fund of Excel, and each has given me conflicting information about how to resolve the issue with my router. This is extremely frustrating.

Dear customer, On behalf of Fund of Excel, I would like to personally apologize for the inconvenience you've experienced with our technical support package. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-ACB55F9A) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Linda Brown Senior Support Specialist Fund of Excel

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Fund of Excel of this issue through multiple channels. They have acknowledged receipt of this complaint on May 15, 2025 and have assigned it reference number REF-ACB55F9A in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team